Support & Service – After Sales

Providing cutting-edge solutions covers only half of our implementation cycle. We take pride on our functional expertise in the other important aspect of a logical, customer-experience: the maintenance and regular monitoring of our installed products.

To our customer base, thank you for the continued trust and reliance over the credibility of our solution catering towards the health of your capital equipment. After all, we understand that our product adds value to the quality of output of your equipment.

Beyond the one-year warranty on our product and spares, we offer a lifetime support maintenance program towards our ecosystem. This is primarily to ensure timely replacement of elements and spares provides maximum availability of your equipment at minimal operating costs - contributing to value as projected.

Our service network is constantly upgraded so in the case of any eventuality, response times can be minimized to keep your production schedules on time. Each of faults are logged in our internal complaint tracker and we have constantly used our data logs to further enhance the operational efficiency and lifespan of our products.

Under our service solutions options package, we offer regular maintenance checks, which help in identifying problems early and preventing costly down times. Service engineers will periodically check your systems and optimize them for energy efficiency.

Installation and commissioning
The equipment is handed over to the customer once the product is successfully commissioned. SANPAR believes that the commissioning is complete only when the end user is proficient in the maintenance of the equipment.

Preventive maintenance Plan
Service agreements are available at the time of equipment purchase to provide priority scheduling and cost control by our trained engineers. A service warranty is maintained with service reports to keep track of individual system lifeline. Envisaging an upcoming problem by qualified team ensures minimal downtime.

Maintenance and ASC’s
As a standard, SANPAR offers an Annual Service Contract (ASC) with a Service Engineer visiting the customer’s site bi-monthly / quarterly during a contract year. Fixed service prices can avoid any economical or financial surprises. A total responsibility plan is an ultimate risk coverage with being eligible for upgrades and original spare replacements.

Spare Parts
For trouble free operation of the system, a stock of certain spares has to be maintained. Most of the spares will be dispatched within 48 hours, however some spares will be dispatched subject to their availability with our suppliers. Acquiring original, certified and compliant spares can maintain the lifetime of the equipment and overall system efficiency in output. Only genuine parts can guarantee the performance and integrity of the capital equipment.

Trouble Shooting
The training given by SANPAR to all its service engineers, coupled with their comprehensive knowledge on Compressed Air Technology and Refrigeration Concepts, results in excellent trouble shooting capability by our service team. In our experience, most issues are solved by giving tips to the customer via the telephone, once again reinforcing our belief in our products and solutions. We also cater to top priority emergency response to SOS calls for assistance by our nearest service centre.

Evolving towards SMART Machining.