Privacy Policy

When you use our services, you’re trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control.

As a general rule, this website does not collect Personal Information about you when you visit the site. You can generally visit the site without revealing Personal Information, unless you choose to provide such information.

This Privacy Policy is between You (“User(s) or you”) and SANPAR INDUSTRIES PRIVATE LIMITED (SANPAR) (“We/Our/Us/ SANPAR”).

Privacy Policy describes how and when SANPAR collects, processes, uses and shares your information when you use SANPAR Platform, including our mobile applications and websites (the "Services"). SANPAR receives your information through our mobile applications, websites, email notifications, and other interactions with our Services. By accessing and/or using the Services, you consent and authorize us to the collection, transfer, processing, storage, disclosure and other uses of your information as described in this Privacy Policy. If you do not agree with any or all of the following terms of the Privacy Policy, please Do Not Use and/or access the Services.

We use Personal Information to facilitate and improve our Services and communicate with you following existing regulations, while data integrity, accuracy, relevancy and legally justified processing are ensured. The data we collect depends on the context of your interactions with us, the choices you make, including your privacy settings, and the products and features listed below (collectively “Personal Information” or “Personal Data”)

Purpose and Utilization of Data: The Company utilizes this data for several critical functions:

• To fulfill contractual obligations and provide services in our industrial manufacturing and engineering operations.
• For compliance with legal, regulatory, and industry-specific standards.
• To advance our research, development, and innovation in energy-efficient industrial solutions and smart automation technologies.
• Ensuring national security and protecting proprietary and intellectual property related information.

The general data we collect can include SDK/API/JS code version, browser, Internet service provider, IP address, platform, timestamp, application identifier, application version, application distribution channel, independent device identifier, Android ad master identifier, network card (MAC) address, and international mobile device identification code (IMEI) the equipment model, the terminal manufacturer, the terminal device operating system version, the session start / stop time, the location of the language, the time zone and the network state (Wi-Fi and so on). We adhere to the principle of data minimization, ensuring that only data essential for specific, legitimate purposes is processed.

In addition to profile information, you may also tell us your exact location if you choose to enable your computer or mobile device to send us location information. We may use and store information about your location to manage content copyright and exploitation restrictions applicable to your location and to also provide features of our Services, such as tagging a video with a location, and to improve and customize the Services, for example, with content that has been tagged near your location.

We may keep track of how you interact with various & multiple links across our Services, including our sale notification, store, email notifications, third-party services, and client applications, by redirecting clicks or through other means. We do this to help improve our Services, for example to provide relevant advertising, and to be able to share aggregate click statistics such as how many times a particular link was clicked on.

We may use "cookie" technology to collect additional website usage data and to improve our Services, but we do not require cookies for many parts of our Services such as viewing public videos. A cookie is a small data file that is transferred to your computer's hard disk. SANPAR may use both session cookies and persistent cookies to better understand how you interact with our Services, to monitor aggregate usage by our users and web traffic routing on our Services, and to customize and improve our Services. Most Internet browsers automatically accept cookies. If you do not want cookies from SANPAR or other websites, you can instruct your browser, by changing its settings, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. However, some Services may not function properly if you disable cookies.

The servers automatically record information ("Log Data") created by your use of the Services. Log Data may include information such as your IP address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device and application IDs, search terms, and cookie information. We receive Log Data when you interact with our Services, for example, when you visit our websites, sign into our Services, view videos hosted by SANPAR, or interact with our email notifications. SANPAR uses Log Data to provide our Services and to measure, customize, and improve them. If not already done earlier, we will either delete Log Data or remove any common account identifiers, such as your username, full IP address, or email address, after 18 months or such other period as required by us.

We do not collect the "Personal Information" which can identify you or another person. We may collect non-personal identification information about Users whenever they interact with our apps. Non-personal identification information may include the type of your phone, apps and other technical information about Users means of connection to our apps, such as the versions of phone model and other similar information.

SANPAR uses a variety of third-party services to help provide our Services, including to host our various blogs and wikis and to help us understand the use of our Services. These third-party service providers may use cookies and other technologies to collect information about your use of our Services and other websites and services, including your IP address, device ID, pages viewed, and links clicked.

SANPAR will never ask you and you must never provide sensitive Personal Data Or Information to SANPAR or to any person/entity representing SANPAR. Any disclosure of Sensitive Personal Data Or Information shall be at your sole risk and without any liability to SANPAR (including its directors, key managerial personnel, officers and employees). You understand, acknowledge and agree that SANPAR or any other person acting on behalf of SANPAR shall not in any manner be responsible for the authenticity of the Personal Information or Sensitive Personal Data or Information provided by you to SANPAR.

You must note that any information that is freely available or accessible in public domain shall not be regarded as Personal Information or Sensitive Personal Data or Information for the purposes of this Privacy Policy and SANPAR shall not be obliged to take any measures to protect the same since the same is freely available in the public domain. Please further note that identity theft and the practice currently known as "phishing" are of great concern to SANPAR. We do not and will not, at any time, request your credit card information/debit card information/financial pin numbers and passwords.

To improve our products and provide you with better service, We also share Personal Data with vendors or agents working on our behalf for the purposes described in this Privacy Policy. For example, companies we've hired to provide data analytical services may need collect and access to Personal Data to provide those functions. In such cases, these companies must abide by our data privacy and security requirements. Data sharing internally is governed by stringent protocols, ensuring that access is limited to authorized personnel engaged in specific, relevant projects.

SANPAR may share or disclose your information at your direction, such as when you choose to publicly post a video or update your profile information.

SANPAR engages service providers to perform functions and provide services to us in India and abroad. We may share your Personal Information with such service providers subject to confidentiality obligations consistent with this Privacy Policy, and on the condition that the third parties use your Personal Data only on our behalf and pursuant to our instructions.

SANPAR may preserve or disclose your information if we believe that it is reasonably necessary to comply with a law, regulation or legal request; to protect the safety of any person; to address fraud, security or technical issues; or to protect SANPAR’s rights or property. However, nothing in this Privacy Policy is intended to limit any legal defences or objections that you may have to a third party's, including a government's, request to disclose your information.

SANPAR may share or disclose your non-private, aggregated or otherwise non-personal information, such as your public user profile information, public posts, the people you follow or that follow you, or the number of users who clicked on a particular link (even if only one did).

Service may contain links to other websites/services owned and operated by third parties which are not under the control of SANPAR ("Third-Party Websites/Apps"). Any Third Party Websites/App you visit by a link from our Service is solely the responsibility of owners of such Third Party Websites/Apps. The content of, including materials and information contained on, any Third Party Websites/Apps to which you link from our Service is solely the responsibility of the owner and provider of such Third Party Websites/Apps. Any transactions that you enter into with a third party listed in this Service or linked from our Service are solely between you and owner/provider of such Third-Party Websites/Apps. SANPAR is and shall not be responsible for any such Third Party Websites/Apps, any products or services sold or provided by such Third Party Websites/Apps, nor the organizations publishing those Third-Party Websites/Apps, and hereby disclaim any responsibility and liability for the same. The inclusion of any links does not constitute or imply an endorsement or recommendation by us of the Third-Party Websites/Apps and the services and products offered therein, of the quality of any product or service, advice, information or other materials displayed, purchased, or obtained by you as a result of an advertisement or any other information or offer in or in connection with the Third-Party Websites/Apps. SANPAR shall not be liable, accountable or responsible for your Personal Information and/or Sensitive Personal Data or Information being used or misused by such Third-Party Websites/Apps, access and usage of any Third-Party Websites/Apps is entirely at your own risk. SANPAR shall not be a party to any transaction between you and a Third-Party Websites/Apps. Your use of a Third-Party Websites/Apps is subject to the terms and conditions and privacy policy of such Third-Party Websites/Apps in addition to our Terms of Use/User Agreement and Privacy Policy.

Security of your Personal Information is a paramount importance for us, and we want the same to be as safe as possible while using and accessing our Services. To this extent, we have implemented reasonable technical safeguards to protect your Personal Information. Whilst we will take all the reasonable steps to protect your Personal Information against potential risks and exposures, there is no absolute security in the online/ internet sphere as known to public. Therefore, you must not disclose any information on our Services that is Sensitive Personal Data or Information. You understand that the transmission of information over the internet is not completely secure and there are risks associated with it. Although we strive to protect your personal information, we cannot guarantee the security of the same while it is being transmitted to our Services and any transmission is at your own risk.

If you do not consent to any part of the terms of this Privacy Policy or wish to withdraw consent to process Your Personal Data, then you may stop using the Services and ask us to remove your Personal Data/ Information from our records by writing to our grievance officer mail id [enquiry@sanpar.com]

We may revise this Privacy Policy from time to time without any further notification (except for material changes). The most current version of the policy will govern our use of your Personal Information and will always be updated and available at [www.sanpar.com]. If we make a change to this policy that, in our sole discretion, is material, we will notify you via an email to the email address associated with your account or through the Services. By continuing to access or use the Services after those changes become effective, you agree to be bound by the revised Privacy Policy.

This Privacy Policy explains how SANPAR Industries Private Limited (SANPAR) collects, processes, uses, and shares your information when you interact with our website, mobile applications, and other services. It ensures transparency in how we handle your data and provides guidelines on your rights regarding personal information.

SANPAR collects different types of information depending on your interaction with our services, including:

• General Data: IP address, browser type, device details, network state, and timestamps.
• Location Information: If enabled, your exact location may be collected for service customization.
• Log Data: Information related to website interactions, such as search terms and visited pages.
• Cookies: Small data files to track website usage and enhance service experience.
• Third-Party Data: Some services use third-party tools that may collect additional data for analytical purposes.

We use collected data for the following purposes:

• To provide and improve our services.
• To fulfill contractual and regulatory obligations.
• To enhance security and prevent fraud.
• To develop and innovate our technologies.
• To analyze trends and optimize website functionality.

Yes, we may share your data in specific cases, such as:

• With service providers for operational and analytical purposes, ensuring they adhere to strict confidentiality requirements.
• When required by law enforcement or legal regulations.
• If you provide explicit consent to share certain information.
• With trusted third-party partners for security and data processing enhancements.

We implement industry-standard security measures, including:

• Encryption and access controls to prevent unauthorized access.
• Regular security audits to identify and mitigate risks.
• Data minimization principles to collect only necessary information.
• Despite these measures, online data transmission carries inherent risks, and we encourage users to take precautions when sharing sensitive information.

Yes, you have several control options, such as:

• Adjusting your browser settings to block cookies.
• Disabling location sharing on your mobile device or browser.
• Contacting us to request data deletion or modification.

We retain personal data only as long as necessary for operational, legal, and regulatory purposes. Log Data and other non-essential records are deleted or anonymized after 18 months unless legally required for a longer duration.

No, we do not collect sensitive personal information such as credit card details, passwords, or biometric data. If you are ever asked to provide such data, please report it to us immediately, as we do not request such information under any circumstances.

Yes, we use cookies to enhance your browsing experience by:

• Remembering user preferences for a personalized experience.
• Analyzing website traffic to improve functionality.
• Providing relevant advertisements.
• You can disable cookies in your browser settings, though some website features may not function properly without them.

We collaborate with third-party service providers for hosting, analytics, and marketing purposes. These partners adhere to data privacy and security regulations and are obligated to process data only as per our instructions.

Our website may contain links to third-party websites or applications for additional resources and services. While we strive to include only reliable and relevant links, we do not have direct control over their privacy practices. We encourage users to review the privacy policies of these external sites before sharing any personal data. If you have any concerns regarding third-party links, feel free to reach out to us, and we will assist you to the best of our ability.

In the event of a data breach, we follow a structured response plan:

• Immediate identification and containment of the breach.
• Assessment of the impact on user data.
• Notification to affected users and regulatory authorities if required.
• Implementation of corrective measures to prevent future breaches.

Yes, you have the right to:

• • Request a copy of the personal data we hold about you.
• • Request corrections if the information is inaccurate.
• • Request deletion of your data under applicable laws.

If you no longer wish for us to collect or process your data, you can:

• • Stop using our services.
• • Request data removal by contacting us at [enquiry@sanpar.com].

Yes, we may update our Privacy Policy periodically. Material changes will be communicated via email or website notifications. You can always find the latest version on our website at www.sanpar.com.

For any questions or concerns about your personal data, you can reach out to our Grievance Officer at: mail id – enquiry@sanpar.com, website – www.sanpar.com.